Account Deletion — Yallabina

1. From the app (immediate)

If you can still sign in, this is the fastest route: deletion takes effect immediately, with no action required on our side.

Yallabina and Yallabina Pro:
Open the app → Profile → Delete my account → confirm.

The Yallabina PoS app does not offer this feature yet: please use the form below.

2. Through this form

If you have uninstalled the app or can no longer sign in, fill in the form below. Your request is recorded and handled by our team.

Verification: before any deletion, we confirm that the request comes from the account holder. You may be contacted on the phone number registered to the account. A request whose origin we cannot confirm is not carried out.

Full name *

Account phone number *

Email *

App concerned *

Reason (optional)

3. What is deleted

Deletion covers your account and all data attached to it:

your identity and contact details (name, phone number, e-mail address);
the documents submitted at registration, where applicable;
your ride history and the location data attached to it;
your ratings and preferences.

This data is kept in archive for 85 days, then permanently erased. This period allows us to handle a dispute or a complaint raised before the deletion, and to reverse a request made by mistake.

Deletion is permanent once this period has elapsed. If your account holds a Credit balance or an ongoing ride, please settle it before requesting deletion.

Full details in Part III article 13 of the terms of use and articles 7 and 9 of the privacy policy — read them here.

A question about your request?

contact@yallabina.app