Legal documents governing the use of the Yallabina platform
These provisions apply to anyone using one of the three applications.
Access is reserved for natural persons aged at least 18 years with full legal capacity, as well as legal entities duly constituted under Algerian law.
By registering, the Client declares being at least 18 years old, acting on their own behalf or duly authorized, and providing accurate, complete and up-to-date information.
Registration requires a valid phone number, first and last name, and a valid email address. The phone number constitutes the Client's unique identifier.
Any account inactive for 60 consecutive days is deactivated. The deactivated account is then kept in archive for 85 days, after which it is permanently deleted, resulting in the permanent loss of associated data, including any remaining Yallabina Credit balance. Access to the service then requires a new registration.
Account recovery after the 60 days of inactivity may be carried out exclusively by means of two verified elements: the phone number and the email address associated with the account.
Yallabina acts exclusively as a technical intermediary. The transport contract is concluded directly and exclusively between the Client and the Driver.
Yallabina shall not be held liable for loss or damage to goods, delays, acts of the Driver, technical interruptions, or any direct or indirect damage resulting from use of the Platform.
These provisions apply to the Client registered on the Yallabina application.
To order a Ride, the Client specifies the pickup and delivery points, confirms the payment method and validates the ride. The Ride is engaged when a Driver accepts it. It actually starts when the Client confirms the pickup of their goods by the Driver.
The fare is calculated automatically based on the distance and the load capacity of the vehicle. Yallabina reserves the right to modify its pricing at any time. The applicable fare is that displayed at the time of order validation, which constitutes the firm and final price of the Ride.
The following are prohibited: illicit substances, weapons, explosives, alcoholic beverages without authorization, undeclared cash, and any goods whose transport is prohibited by Algerian law. Any violation results in immediate account suspension and reporting to authorities.
The Client may pay for Rides in cash directly to the Driver, or via Yallabina Credit automatically debited.*
Yallabina Credit is a virtual currency specific to the Platform, with no legal value and not convertible into fiat currency. The Client acquires it by payment with a CIB or Edahabia card.
The Client may cancel before a Driver accepts, free of charge. After acceptance, cancellation is possible until goods pickup confirmation. Once pickup is confirmed, a 15-second cancellation window is granted. After this period, cancellation is no longer possible.
No fee is charged to the Client. The Platform offers to find another Driver or cancel the Ride.
These provisions apply to the Driver registered on the Yallabina Pro application.
The Driver is an independent carrier. He or she is neither an employee nor an agent of Yallabina, and remains solely responsible for their activity, vehicle, insurance, tax and social obligations, and compliance with the regulations applicable to the transport of goods.
Registration requires an application file including, in particular, the driving licence, the vehicle registration document, the insurance certificate, photographs of the vehicle and an identity photograph of the Driver.
The Driver undertakes to keep their documents valid and up to date. The expiry of a document, in particular the vehicle insurance, results in the suspension of access to Rides until the situation is regularised.
Yallabina reserves the right to require any Driver to present the originals of the documents in their file, in paper form, in order to verify their authenticity, as well as to provide photocopies of those documents for archiving at Yallabina's offices. The Driver is informed by notification, by email or by telephone, and has the period indicated to them to comply. Failing presentation within that period, or if the originals do not match the documents submitted at registration, access to Rides may be suspended until the situation is regularised.
Yallabina collects a commission on the remuneration of each completed Ride. The Driver holds a Yallabina Credit balance against which this commission is charged, together with an authorised overdraft whose amount is set by Yallabina.
The Driver acquires Yallabina Credit from an authorised Kiosk, against cash payment. They may also transfer Credit to another Driver from the application. Such transfers are capped and prohibited during an ongoing Ride.
From the moment the Driver accepts a Ride until it is closed, the application transmits their position continuously, in order to display their progress to the Client, calculate the remaining route and keep a record of the journey.
Any cancellation by the Driver after accepting a Ride gives rise to an administrative report. Beyond three cancellations in the same calendar month, a threshold report is automatically generated.
The Driver is rated by Clients. A trust score is calculated from their average rating and their non-cancellation rate; it affects the allocation of Rides.
The account may be suspended in the event of expired documents, inappropriate behaviour reported by Clients, excessive cancellations, established fraud, or failure to comply with these Terms.
The Driver may delete their account from the application. Deletion follows the same regime as that provided for in Article 2.2: archiving for 85 days, then permanent deletion.
These provisions apply to the merchant registered on the Yallabina PoS application.
The Kiosk, or Point of sale, is a merchant approved by Yallabina and registered on the Yallabina PoS application, who distributes Yallabina Credit to Drivers against cash payment.
Registration requires an application file including the merchant's identity documents, the business documents and the location of the business, indicated on a map. The account only becomes usable once approved by Yallabina.
The Point of sale only issues Credit once the corresponding payment has actually been collected. Its activity is monitored by Yallabina. The account may be suspended in the event of activities deemed fraudulent or suspicious.
These provisions apply to anyone using one of the three applications.
All Platform elements (logo, interface, algorithms, content) are the exclusive property of Yallabina SARL and are protected by Algerian law. Any unauthorized reproduction or use is strictly prohibited.
Yallabina reserves the right to modify these Terms at any time. In case of substantial modification, you will be informed by notification or email, with a minimum notice of 3 days. Continued use of the Platform after this period constitutes acceptance of the new Terms.
Any dispute relating to a Ride or to the operation of the Platform is raised by means of a complaint opened from the application, in the assistance section. It may be attached to a specific Ride or concern the account itself.
A complaint gives rise to a written exchange with Yallabina's customer service within the application, until it is closed. Yallabina examines it in the light of the elements available to it, in particular the Ride history and the recorded route.
The parties undertake to seek an amicable solution through this channel before any legal action.
These Terms are governed by Algerian law. In the event of a dispute, the parties undertake to seek an amicable solution. Failing that, the competent Algerian courts shall have sole jurisdiction.
Contact:
Yallabina SARL – RC registered with the Chamber of Commerce, Algeria
Customer service email: contact@yallabina.app
Phone: +213 552 699 681
Effective date: 01/08/2026
Yallabina SARL, RC registered with the Algerian Chamber of Commerce, is the controller of your personal data.
Your GPS location is collected during active use of the application to identify the pickup point, calculate the route and track delivery in real time.
Technical data related to your device (IP address, identifier, operating system) is collected by Google Firebase. Yallabina does not have access to your IP address: Google uses it to infer a country or city, then does not retain it. Yallabina does, however, have access to aggregated usage statistics (number of openings, sessions, countries, device types), which do not allow you to be identified individually.
In addition to the data above, the Driver registered on Yallabina Pro provides the documents of their application file: driving licence, vehicle registration document, insurance certificate, photographs of the vehicle, identity photograph and registration number. These documents are retained throughout the duration of their activity on the Platform.
Their position is recorded continuously during the Rides they accept, under the conditions described in Article 5.
The merchant registered on Yallabina PoS provides their identity documents, the documents of their business, a photograph of themselves taken in the application at registration, and the location of their business. The Credit sale transactions they carry out are recorded.
At the end of each Ride, the Client and the Driver may rate each other. The resulting average rating is kept in each party's file.
The language selected in the application is also recorded, so that the notifications and messages addressed to you are sent in that language.
Collecting your location is necessary for Platform operation. It allows identification of your pickup point, route and fare calculation, and real-time Driver tracking.
Your first name, last name initial, phone number and pickup/delivery addresses are shared with the assigned Driver, strictly for Ride execution.
When a Driver buys Credit from a Point of Sale, the Driver's first name is shown to the merchant, so that the Credit is handed to the right person. No other Driver data is disclosed to them.
Yallabina uses Firebase (Google LLC) to host its data. This involves a transfer to servers located outside Algeria, governed by Google LLC's contractual terms.
Yallabina may communicate your data to competent Algerian judicial authorities upon request or legal obligation.
In accordance with Algerian law No. 18-07 of 10 June 2018, you have the following rights:
Deleting an account results in its archiving for 85 days, after which the data is permanently erased.
For any additional request: contact@yallabina.app
The Yallabina application does not use cookies. Technical session identifiers may be used by Firebase to ensure authentication.
The application uses the audience measurement tool Google Analytics for Firebase, which relies on a technical device identifier, including the Android advertising identifier, for statistical purposes only: number of openings, sessions, retention, countries, device types. This data is used neither for advertising nor for profiling purposes, and is not transferred to any third party for such purposes.
The Platform is exclusively reserved for persons aged 18 or over. Any account created by a minor will be immediately deleted.
Use of Firebase involves a transfer of data to servers located outside Algeria, governed by Google LLC's contractual guarantees. By accepting these terms, you consent to this transfer.
Yallabina reserves the right to modify this Policy at any time. In case of substantial modification, you will be informed by notification or email, with a minimum notice of 3 days.
This Policy is governed by Algerian law, in particular law No. 18-07 of 10 June 2018. The competent Algerian courts shall have sole jurisdiction over any dispute.
Data Protection Contact:
Yallabina SARL – RC registered with the Chamber of Commerce, Algeria
Dedicated email: contact@yallabina.app
Phone: +213 552 699 681
Effective date: 01/08/2026